2025
Healthrise
Figma Prototype
Problem Statement
Healthcare revenue cycle teams rely on denial analytics platforms to identify revenue leakage, understand root causes, and take corrective action. However, HealthRise’s Denials Navigator, while data-rich, placed a heavy cognitive burden on users. Analysts struggled with click-heavy workflows, fragmented tools, manual filtering, and interfaces that did not align with their Excel-centric mental models.
As a result, denial specialists frequently exported data to Excel or switched between systems like Epic to complete everyday tasks. This introduced inefficiencies, context switching, and duplicated work, limiting the platform’s effectiveness in high-volume, high-stakes workflows.
This project set out to redesign Denials Navigator to help revenue cycle professionals understand denial trends faster, identify root causes with less effort, and act with confidence directly within the platform.
Research & Insights
We conducted a mixed-methods research process that included stakeholder interviews, user interviews with revenue cycle professionals, moderated usability testing, heuristic evaluation, and cognitive walkthroughs.
Across research activities, several consistent themes emerged:
Analysts experienced interaction fatigue due to repetitive, click-heavy workflows
Filtering and sorting felt cumbersome and misaligned with Excel-based mental models
Users depended heavily on Excel for deeper analysis and Epic for verification
Important financial metrics lacked visual priority
Navigation and accessibility issues made orientation difficult, especially in data-dense views
Together, these insights highlighted a gap between the platform’s analytical potential and how users actually worked day to day.
Design Approach
Our design approach focused on reducing cognitive load while aligning the interface with real-world analyst workflows. Rather than reinventing the product, we aimed to refine it by:
Streamlining repetitive interactions
Introducing recognition-based inputs instead of recall
Making dashboards and charts actionable rather than static
Reducing context switching by embedding analysis directly into workflows
Improving hierarchy, consistency, and accessibility
These principles guided decisions across all redesigned surfaces.
Key Design Solutions
Dashboard
We re-established visual hierarchy to surface high-impact metrics and priority tasks first. Charts were made interactive, allowing users to click directly into filtered case views, and tooltips were added to clarify financial terminology.
Cases Table & Filtering
The cases table was redesigned with Excel-style filtering, clearer column prioritization, and improved scannability. Autosuggestions and consolidated filter panels reduced manual entry and made case triage faster and more intuitive.
Individual Case View
The case page was reorganized to surface essential information immediately, reduce visual noise, and support deeper analysis through customizable graphs, inline notes, and enhanced table interactions.
Intervention Workflow
The intervention flow was simplified by reducing steps, improving CTA placement, adding progress indicators, and aligning visual patterns with the rest of the platform to create a more predictable and accessible experience.
Impact & Evaluation
The redesigned experience enables analysts to move from insight to action with fewer clicks and less reliance on external tools. Success would be measured through:
Reduced time to identify and prioritize high-dollar denials
Faster completion of filtering and intervention tasks
Increased in-platform analysis and reduced Excel exports
Improved usability feedback and lower support friction
Overall, the redesign shifts Denials Navigator from a reporting tool to a more active analytical workspace.
Reflections & Next Steps
This project reinforced the importance of designing enterprise tools around expert mental models rather than surface-level feature parity. Future opportunities include deeper in-platform analytics, improved table flexibility, reduced duplicate data entry, and continued accessibility improvements.
By grounding design decisions in real workflows and usability principles, this redesign demonstrates how thoughtful UX can directly support operational efficiency in complex, high-stakes domains like healthcare revenue cycle management.